Refund policy

Unfortunately, we cannot exchange candles if you have simply changed your mind, so please choose carefully.
If there is a genuine fault with any item, we will replace it free of charge.
Please contact us within 3 working days of receiving your goods.
You may be asked to provide photos of the damaged/faulty item before returning it to us.
If you are eligible for a refund, we will process the payment via online banking in the form of a direct credit.
We recommend you return your item via a track and trace service, as we accept no responsibility for lost or stolen items.
We reserve the right to refuse a refund if the goods are returned later than 14 days after the original purchase.
To complete your return, we require a receipt or proof of purchase.

If asked to return your product, please mail it to: 6 Southgate Rd, Warkworth, Auckland NZ 0910

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.